Here you will find answers to our most Frequently Asked Questions (FAQ). A lot of information about The Wiriepro and The WirieAP+ is included below. There are specific groups of questions to provide answers about WiFi or 3G/4G/LTE long range internet connections.
Which Wirie system would be best for me?If you only want connections to WiFi networks, or you think this is enough for now (upgradable in the future), buy The WirieAP+. If you want the complete package with most flexibility, being able to use WiFi and xG, go for The Wiriepro. For the fastest xG speeds, you an add LTE support to your Wiriepro purchase. And, if you want to take it even further, with increased 2G/3G/4G/LTE range, you can opt to buy a stronger 6dBi antenna to go with The Wiriepro!
How high do The Wirie systems need to be mounted?The WirieAP+/pro should be mounted with the antennas in a vertical orientation approximately 4 - 8 feet (1.2 to 2.4 meter) above the deck of the boat or clear of the roof of the RV. Keep in mind that you will need access to the waterproof enclosure to change the SIM card when using The Wiriepro.More info...
The Wirie systems should be mounted in as vertical a position as possible to allow the antenna to work to its fullest potential. The location you choose to mount The WirieAP+/pro will depend on your boat or RV. The antenna should have as clear an area around it as possible. Some height will help The WirieAP+/pro so it will have less interference with obstacles on the water, on your boat, or other vehicles parked nearby. Putting it up your mast will be unnecessary in most circumstances, not to mention difficult and time consuming (some marine WiFi systems suggest this is the best place to mount their system, however in our extensive testing, this amount of height typically makes an insignificant difference in the ability of The WirieAP+/pro to connect to WiFi access points). A radar arch is a great place to mount it on a boat and the top of the ladder would work well on an RV, but every boat and RV is different, so this is up to you. (See our photos of existing Wirie installations.)
The WirieAP+/pro uses a standard 12-volt electrical cable. This allows you to mount The WirieAP+/pro anywhere on your boat or RV. The cable can easily be extended as needed.
How easy are The Wirie systems to use?Easy! We know you're not a network engineer, so we have designed our systems to be as easy as possible. Custom user interfaces on our products streamline accessing WiFi or 2G/3G/4G/LTE internet connections.More info...
We have taken our experiences from our earlier products to build entirely new administration pages for The WirieAP+/pro . We have streamlined common tasks, such as joining WiFi networks and switching between WiFi and xG internet connections. We have designed the user interface specifically for the task at hand, getting you online. Standard routers and equipment are often complicated to set up and use. Our products require only creating a name for your local network, and inserting a SIM card for 2G/3G/4G/LTE networks. Please feel free to look at our sample screen images, or view the user manuals and quickstart guides for more details.
Click here for The pro screen images.
Click here for The AP+ screen images.
Click here for The Ex screen images.
Is The WirieAP+/pro secure to use since I will have a network onboard?The WirieAP+/pro comes set-up with the highest level of WiFi security enabled (WPA2-AES) to make sure your onboard network is safe.More info...
We strongly recommend leaving this default setting, however you are free to disable or use any security setting you would like for your onboard network. You can share the password with your neighbors, or you can keep it secured so no one else is able to access your onboard network. More information is available in the user manual.
The Wirie products also all have a built-in Firewall that keeps all (configurable) incoming traffic from the internet away from your local network. This is another level of security that keeps your local network safe.
Can The Wirie systems be used on a Recreational Vehicle (RV)?Yes. The Wirie systems can certainly be used by RVs as well. Although The Wirie was originally designed for the marine environment, The WirieAP+/pro can just as easily be used on an RV to allow greater WiFi and 2G/3G/4G/LTE range and signal strength from the comfort of your RV.
Can The Wirie products be used with more than one computer?Yes. With their built-in local access point, The WirieAP+/pro provides access for any WiFi enabled device. It allows all devices to share a single internet connection (paid or free, 2G/3G/4G/LTE or WiFi), and also allows the devices to communicate to one another over the local network.More info...
When using a remote WiFi network, you can connect to pay services or networks that require you to login via a web page. Once The WirieAP+/pro is connected to the WiFi network, the first computer that tries to access the internet will typically be re-directed to a login page where you can enter payment information or a code. Once this has been entered, and the computer can access the internet, all other devices and computers that are connected to The WirieAP+/pro will also be connected to the internet without entering additional login or payment information.
When using The Wiriepro and connected to a 2G/3G/4G/LTE data provider, all devices connected to your local network can access the internet. Data charges will incur from the provider based on data usage across all devices connected to your local network.
Are The WirieAP+/pro systems built to be permanently installed outside?Yes. The units are completely sealed and waterproof (IP67/NEMA6).More info...
Some owners choose to install The WirieAP+/pro once comfortably anchored and remove it while underway. Some owners install it permanently on the boat or RV. The choice is yours. Although The WirieAP+/pro were designed for permanent mounting as they require a 12-24volt power supply, it is possible to install a 12volt plug (not included) at the end of the cable if portability is desired.
How difficult are The WirieAP+/pro systems to physically install?Not difficult at all. The brackets are designed to fit around any tubing between 1" and 2", and all marine grade hardware and cabling is included.More info...
The WirieAP+/pro use a simple, single DC electrical cable (25'/7.5M included). No confusing Ethernet cables or Power Over Ethernet injectors are needed. Our systems are all built in a single unit. So no matter what functionality (product) you purchase, you still only have a single device that needs to be mounted on your boat or RV. Detailed instructions and installation information is included in the user manuals.
The WirieEx uses a single DC electrical cable and comes with mounting straps.
Within about 15 minutes most users are up and running.
Do The Wirie systems work worldwide?Yes. The Wirie products are being used successfully in all parts of the world at this moment (See our Testimonials and Map). The WirieAP+/pro systems allow you to utilize all worldwide 802.11b/g/n frequencies (Ch 1-14) in the 2.4GHz spectrum and The Wiriepro systems support all five 3/4G worldwide frequencies (850 (B5), 900 (B8), AWS (B4), 1900 (B2), 2100 (B1)) as well as LTE frequencies in the Americas and Europe (B1/B2/B3/B4/B5/B7/B8/B13/B17/B20).
Do The Wirie systems use a directional or omni-directional antenna?The Wirie products use omni-directional antennas. For the marine environment, we strongly feel that an omni-directional antenna is the only choice.More info...
Directional antennas do not provide a consistent signal while your boat swings at anchor and will result in the remote connection disconnecting frequently. Using an omni-directional antenna will ensure, assuming the antenna has a clear line of sight, that your signal will remain consistent regardless of what direction your boat might be facing. (Click here for more details about The WirieAP+/pro marine WiFi antenna or click here for more details about The Wiriepro marine xG antenna.)
Do I need a computer, or can I just use a tablet like an iPad?No, you do not need a computer for normal operation. The Wirie products use a web-based user interface and can be easily operated from any device, including tablets and smartphones, using their web browser.
Can I connect Ethernet devices to The Wirie local WiFi network?Yes. Using The WirieEx you can connect Ethernet-based devices to The WirieAP+/pro local WiFi network.More info...
The WirieEx will also provide additional WiFi coverage for The WirieAP+/pro local WiFi network by repeating the signal below decks. On larger yachts, this will allow you to "roam" between local Wirie WiFi networks so your devices stay connected. There is some performance impact when using the extended WiFi network because of the additional WiFi traffic that is present and additional "hops" the data needs to make before getting to the Internet. The impact will vary based on how fast the remote internet connection is. For example, when using a connection supplying 3Mbps download speeds, there will be little or no impact when connected to The WirieEx. When using a connection with 10Mbps, you may see ~7Mbps when connected to The WirieEx network.
If I own The Wirie or The WirieAP (products purchased before October 2014), can I upgrade it to The WirieAP+/pro products?No. Our new product line is based on an entire new set of technology and these products are not compatible with our older products. The Wirie and The WirieAP will continue to be great solutions to get online using WiFi and we will certainly continue to support those products.
Do you sell The Wirie systems in any other colors?No. However, you may paint the boxes any color you would like. We recommend Krylon: Fusion for Plastic ® paint if you choose to paint your Wirie.
WiFi Specific Questions
What is the WiFi range of The WirieAP+ and The Wiriepro?The Wirie Marine WiFi systems have achieved connections of over 7.5 nautical miles to onshore WiFi access points. There are many variables that determine and influence the range of any WiFi signal. Though the quality of equipment being used on shore is undetermined when cruising, The Wirie products, in conjunction with quality equipment on shore, has been able to connect from great distances, as long as there is line of sight with the access point.More info...
The range question is a very hard one to answer as you are dependent on the equipment you have on your boat or RV, and the equipment on shore that you are trying to connect to. Just like you are looking for better equipment for your boat or RV, the store/bar/marina/RV park owner can spend varying amounts of money for better equipment also. When both sides are utilizing good equipment, you can actually realize claims of 5 miles, or maybe even more. However, to do this, the shore side would have to be using very good/powerful equipment. What we tell people about range is that if you’re not able to connect with The Wirie in your anchorage or RV campground, we are fairly certain none of your neighbors are connected either. What we can provide is very good equipment for the boat and RV that is also very simple to install and use, but you will forever still be dependent on what’s on shore and what’s available to connect to. With WiFi, you are relying on a third party, often whom you may not know. With an average onshore signal, a mile or two will be fairly easy for The Wirie to deal with. The better the equipment "on the other end", the further the range of The Wirie.
I have heard about a WiFi protocol called "n". Does your product support this?Yes. Both the WiFi connection to the remote network as well as the local onboard network support b/g/n protocols, with speeds up to 150Mbps. This allows the greatest speed and flexibility in connecting to remote WiFi networks.More info...
Please keep in mind that although The WirieAP+ and The Wiriepro support speeds up to 150Mbps, the actual connections to the internet that you may be using will be significantly less. Our products ensure the fastest connection speed possible by constantly monitoring signal strength and interference and adjusting based on the quality of the connection. You can also use your local network to transfer files, stream content, etc, between onboard devices, and this will often happen at high speeds due to the proximity of The Wirie systems to your computers/devices.
Do the Wirie products support 5.8Ghz networks?No. 5.8Ghz networks are normally used for private, internal networks. You will rarely, if ever, encounter a network that can be used for internet access using 5.8Ghz.More info...
To avoid overcrowding on the normal 2.4Ghz WiFi bands, another frequency range is now available, 5.8Ghz. This added frequency range is often used to reduce interference between public facing and private (which will be secured) facing networks. Our products do not currently support the 5.8Ghz frequency (most products do not), because the benefit is minimal in our application, which is connecting to open or public networks to gain internet access. In order to be compatible for public use, the remote WiFi networks must support 2.4Ghz, which all WiFi products, including The Wirie, work with.
Another important item to note about 5.8Ghz networks is due to the frequency, the signals will physically not travel as far as networks using 2.4Ghz. You will get much further range from 2.4Ghz networks.
I have heard about a WiFi protocol called "ac". Does your product support this?No. 802.11ac networks work on the 5.8Ghz frequency and our products do not currently support this.
Why do I see claims of 10, 15, even 30 miles about competitors' WiFi systems?One word: marketing. No company can claim or guarantee any results with a WiFi product unless they own and control both sides of the communication link (the remote access point and the equipment on your boat or RV).More info...
If you have clear line of sight and very powerful equipment on both ends, claims of WiFi connections 100+ miles can be found. The Wirie systems work extremely well and at long distances, as our customers have attested to over and over again (Testimonials and Map), but we feel it's our responsibility to set realistic expectations for our customers, about any WiFi system.
If I own The WirieAP+, can I upgrade it to The Wiriepro?Yes. We offer a full upgrade kit to convert any existing WirieAP+ into The Wiriepro. The kit comes with all hardware, and the installation instructions are available on our user manual page and will be sent to you upon purchase.More info...
This will allow you to connect to worldwide 2G/3G/4G networks, as well as WiFi networks, giving you the most opportunity to stay connected to the internet. Please see our product page about The Wiriepro for full details.
What is The Wiriepro Guest WiFi network?The Wiriepro can broadcast a separate Guest WiFi network. This network can be used by guests (or anyone) to access the internet, but keeps them securely separated from devices on your Local WiFi network. The Guest WiFi network can also be used as a portal.More info...
The Guest WiFi network can be configured two ways. The first allows devices connected to the Guest WiFi network to access the internet via The Wiriepro. It adds a level of isolation/security, so devices on the Guest WiFi network have no access to any other devices on your Local or Guest networks. The second configuration is used to create a "portal". This will allow you to host a simple website on The Wiriepro itself. Devices connected to the Guest WiFi network can access this website/portal. In this mode, devices have no access to the internet, they can only view the website that you create and manage.
For more details, we recommend downloading The Wiriepro User Manual.
2G/3G/4G/LTE Specific Questions
What is the 2G/3G/4G/LTE range of The Wiriepro?Our products have connected to data services from over 20 miles offshore (and we are still testing). Using our high-gain antennas, combined with our commercial grade 2G/3G/4G/LTE router, we can offer both longer range connections, and faster connections, than with standard devices.More info...
Range will vary greatly in different locations due to variables of the equipment used onshore, atmospheric interference, and mounting location of The Wiriepro. When very close to the tower providing the data service, speeds will be similar between using our products and a standard device (iPhone, iPad, Android, etc). However, when further away from the towers, The Wiriepro will provide faster and more reliable connections that can then be shared with your onboard computers and devices, often allowing connections when your other devices have no signal.
Two examples from our testing:
- 1-2 bar signal (HSPA) on tablet, was seeing 1-1.5Mbps download speeds.
- Using The Wiriepro, we received a HSPA+ connection and download speeds were 5-6Mbps.
- Intermittent 2G signal on iPhone. Connection was basically unuseable.
- Using The Wiriepro, we received a solid 3G connection and were able to access web pages and email without issue.
What is a SIM card and what is it used for?A SIM is a small card inserted to any device (phone, tablet, The Wiriepro) that identifies your device to the provider's network. A SIM card is required to use 2G/3G/4G/LTE networks with The Wiriepro.More info...
It contains your phone number and information that determines what services the provider will allow you to use (data connection speed, SMS, voice, etc). To connect to a GSM-based data network, a SIM card is required. SIM cards are portable, as in, the same SIM can be used in any device, and your phone number and data plan information are automatically available on the new device.
For more information please see our Blog.
Where do I get a SIM card?SIM cards are made available (typically for free, or for a very small charge) by the service provider of the 2G/3G/4G/LTE data network.More info...
You can contact the service providers directly to acquire a SIM card. For example, for T-Mobile, you can order online at T-Mobile. With your SIM card, you can then activate a subscription-based or prepaid data plan. Once a plan has been activated on the SIM, that SIM can be used with The Wiriepro. Exact procedures will vary from provider to provider and we suggest contacting them directly for more information. Most providers will not be specifically familiar with The Wiriepro. If asked what type of device you have by the service provider, we suggest stating it is a "USB Dongle/Modem" or a "Personal Hotspot/MiFi" used strictly for data, not voice.
In some countries, the providers offer different Voice SIM and Data SIM cards, make sure the SIM card you receive can be used for data services.
How do I use a SIM card with The Wiriepro?The SIM card is inserted into The Wiriepro by opening the waterproof enclosure. Please see the user manuals for full details. Our products support a single SIM card.
What size SIM do I need?The Wiriepro requires a "Standard" size SIM. An adapter may be used to convert a Nano or Micro SIM to Standard SIM size.
What frequencies are supported?The Wiriepro supports all worldwide 2G/3G/4G GSM frequencies. Specifically: 850/900/1800/1900 (2G) and 850(B5)/900(B8)/AWS(B4)/1900(B2)/2100(B1) (3/4G). The Wiriepro also supports LTE (optional) frequencies in the Americas and Europe: B1/B2/B3/B4/B5/B7/B8/B13/B17/B20.
Do you support LTE?Yes. The Wiriepro optionally supports LTE in the Americas and Europe with speeds up to 100Mbps. If LTE is not available, The Wiriepro will connect at 2G/3G/4G (DC-HSPA+/42Mbps) speeds automatically.More info...
At the moment there are no global LTE devices available. The Wiriepro allows for LTE connections on most carriers in the Americas and Europe. If The Wiriepro is unable to connect at LTE speeds to the local cell provider, it will fall back to its worldwide 3G/4G (DC-HSPA+) support automatically. As technology changes and we can provide more global LTE support, we certainly will.
Do I need LTE?The Wiriepro will work with all worldwide GSM carriers using 3G/4G data networks with speeds up to 21Mbps. With the optional LTE support, in the Americas and Europe, speeds of up to 100Mbps are supported. With the standard Wiriepro, you will easily be able to perform all normal internet tasks such as email, web browsing, and streaming video. With LTE support, multiple devices can stream simultaneously, with bandwidth left over for other uses. If you expect to have many people using the connection, LTE support can also provide a big boost. For one or two people, with normal internet requirements, the standard Wiriepro should meet your needs.
Is The Wiriepro a cell phone booster?Not exactly. The Wirie products do not directly boost the service of a cell phone. Our products are independent devices that will connect to an xG data network to provide improved internet service. Your voice reception/service will not be affected by The Wirie products.More info...
The Wiriepro is best compared to a "MiFi" or "Personal Hotspot" device. The Wiriepro is used to provide and share a data connection to a cell (2G/3G/4G) provider. Our products will typically provide enhanced reception and connection speeds due to the technology used (high power xG radio, externally mounted antennas, etc). Your cell phone will continue to use a direct connection to the cell provider to make and receive all voice phone calls. When using The Wirie products, it is advised to turn off xG data services on the phone so that all internet access from the phone will utilize The Wiriepro via the local Wirie WiFi network.
What carriers in the United States can I use?The two biggest GSM providers are AT&T and T-Mobile. There are many regional GSM-based providers in various parts of the U.S. as well, and those will also work with The Wiriepro.More info...
Below are links with carrier information for prepaid data services:
AT&T "Go" Hotspot
Below is a fairly complete list of GSM-based networks in the United States:
|Airfire Mobile||Airfire Mobile|
|ASTAC||Asset/Vada Wireless (uses AT&T/ TMobile)|
|AT&T (Includes GoPhone Prepaid, Dobson Cellular, Edge Wireless and Centennial Wireless)||Broadpoint|
|Big Sky Mobile||Calhan Wireless|
|call4care||Cellular One of East Central Illinois|
|Cellular One of East Arizona||Cellular One Nation|
|Cellular One TXOK||Chariton Valley Wireless|
|Cincinnati Bell Wireless||Commnet Wireless (also uses CDMA)|
|Consumer Cellular (uses AT&T towers)||Cordova Wireless|
|Corr Wireless||Cricket Wireless|
|Cross Communications||DTC Wireless|
|Fuzion Mobile||GCI Wireless (also uses CDMA)|
|GTC Wireless (uses AT&T towers)||GoSmart Mobile|
|Indigo Wireless||Jolt Wireless (uses AT&T towers)|
|KTC PACE||Locus Mobile (uses CDMA, Verizon & AT&T towers)|
|Long Lines Wireless||Mobal Freedom (uses AT&T towers)|
|Metro PCS (also uses CDMA)||NEP Wireless|
|Pine Cellular||Plateau Wireless|
|Pure Prepaid (uses AT&T towers)||Pure Talk USA (uses AT&T towers)|
|Simple Mobile (uses T-Mobile towers)||Shaka Mobile (also uses CDMA, Verizon & Sprint towers)|
|Telecom North America Mobile Inc||TerreStar|
|T-Mobile USA||Tru (uses T-Mobile towers)|
|Union Wireless||Viaero Wireless|
|Wal-Mart Family Mobile (uses T-Mobile towers)||West Central Wireless|
Please contact the carriers directly for information about which 3G/4G/LTE data technologies are supported on their networks.
If I use Verizon or Sprint for my cell phone, can I use The Wiriepro?Yes. Our products are independent devices that connect to cell provider networks and do not rely on your existing (or future) phone service/provider at all.More info...
Your phone (and any other device with WiFi), can use/share The Wiriepro's internet connection from the cell provider (or remote WiFi network). For example, you can have Verizon phone service and use an AT&T (or any GSM provider) SIM card in The Wiriepro. Your phone will continue to make/receive calls with Verizon, and if your phone is connected via WiFi to The Wiriepro, it will use AT&T (via The Wiriepro) for its data/internet connection. If your phone is not connected over WiFi to The Wiriepro, it will use Verizon's data service directly just like it does now.
Why are there two xG antennas (2dBi and 6dBi) discussed?The Wiriepro comes standard with a 2dBi wideband antenna, and the 6dBi wideband antenna may be purchased separately.More info...
Because The Wiriepro supports WiFi as well as 2G/3G/4G, an 8dBi WiFi antenna is already mounted on the product, and a small 2dBi 2G/3G/4G antenna is mounted on the side of the product. The 6dBi antenna can be purchased separately, mounted within ~3 feet (1 meter) of The Wiriepro, and connected via a short cable to further improve reception. Depending on your intended use, the 2dBi antenna may suffice, but when traveling further from cell towers, the 6dBi antenna will make a significant difference in terms of range and performance.